Sometimes, it takes a little longer for our website to register a payment. It can take up to one hour before we receive payments. Check whether the money was transferred from your bank account.

  • What if the money was transferred, but you didn't receive anything yet? It's best to wait for a little while. Still didn't receive an order confirmation after one hour? Contact our customer service. We can help you out quickly by checking your transaction number. This will always be stated on the bank statement.
  • Was the money not transferred? In that case, the payment failed. You can place your order again.