If the costs of the repair are less than the replacement value, we'll send your product to a repair service to see how much it costs to repair the product. In this case, you'll receive a payment request for the repairs via email, for the deductible amount that's stated in your policy.
Next, you can select a new product on our website. Contact our Customer Service. Only the Customer Service can redeem shop credit. If you pay for your insurance monthly, the minimum term of the insurance is 12 months. If you receive shop credit from Coolblue in the first year, the remainder of the insurance will be deducted from that.