Reporting damage or theft

Reporting damage or theft

How does it work when I receive shop credit for my insured product?
If the costs of the repair are less than the replacement value, we'll send your product to a repair service to see how much it costs to repair the prod...
Wed, 13 Nov, 2019 at 2:54 PM
What happens after I reported damage to my insured product?
After receiving your product, we'll send it to the repair service to check what the repair costs will be. After doing so, we'll contact Actua, our...
Wed, 13 Nov, 2019 at 2:55 PM
What do I have to do when my insured product was stolen?
Report the incident to the police within 48 hours. If your phone got stolen, call your provider to block your SIM card. Report the theft to your insu...
Wed, 13 Nov, 2019 at 2:55 PM
What do I have to do when my insured product was damaged?
Register your damaged product in one of our stores, via our Customer Service, or via the online damage form in My Coolblue. Large products Is the product h...
Wed, 13 Nov, 2019 at 2:56 PM