Register your damaged product in one of our stores, via our Customer Service, or via the online damage form in My Coolblue.

Large products Is the product heavier than 30 kilograms and/or larger than 175x78x55 centimeters? Returns work as follows:

  • Register your product via the online return form, we'll make sure a repair appointment is being made.
  • Within 24 hours after your report, the manufacturer will make an appointment to repair the product at your home.
  • Our delivery drivers will come pick up your product the next working day. You'll be notified of this via email or phone.
  • Want to change the pickup day? You can do this via email or telephone as well.