Centimo Helpdesk
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Knowledge base
Getting Started..
Website Tour
2
A Tour of Your Account
Creating an Account with Centimo
Tips & Tricks
Instructions
2
How to apply snow?
How to use water crystals?
Inspiration
0
Suggestions & Ideas
0
Interesting Articles
0
More Information? Subscribe to our Newsletter.
0
Account & Service
Account
7
I forgot my password, now what?
Can I see my previous orders?
Where can I subscribe to your newsletter?
How can I change my password?
How do I cancel my subscription to the newsletter?
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Service
0
Partners
Wholesale
1
resr
Applying for Wholesale
1
test
About us
Press and Media
0
About us
2
Opening hours
Visit us
Sustainability
0
History of Centimo
0
Order
Order, change, or cancel
4
Can i order as a private person?
How can I place an order?
How do I cancel my order?
How do I change my order?
Advice and assistance
0
Subscriptions
4
How can I contact customer service for subscriptions?
What are the advantages of a Centimo subscription?
How can I order a white goods product with a subscription?
Will I become the owner of the machine if I have a subscription at Centimo?
Stock status products
4
How can I place a pre-order?
What does the stock status 'Never in stock again' mean?
What does the stock status 'Temporarily sold out' mean?
Is my product in stock?
Log in with Facebook or Google
0
Complaints
1
What if I want to submit a complaint?
Discounts & Promotions
Gift cards and vouchers
0
Personal discount
0
Shop credit
0
Payments
Payment Options
6
Op welke manieren kan ik betalen?
What is Centimo's bank account number?
Does Centimo have a secure payment environment?
Can I pay with cash?
How can I pay?
View all 6
Invoice
4
Where can I find my invoice?
What if my invoice is incorrect?
What if I haven't received my invoice yet?
How can I change my invoice?
Payment Safety
1
Kan ik veilig betalen bij Centimo?
Payment reminder and debt collection
1
I have received a payment reminder
Payment failed or declined
4
Why is the payment status in Centimo incorrect?
What if I paid using iDEAL, but didn't receive an order confirmation yet?
Why was my payment checked?
Why was my credit card payment declined?
Refunds
5
What if I didn't receive a refund?
When do I receive my refund after returning my product?
How can I receive my refund?
When do I receive my refund after cancelling my product?
Where can I see the status of my refund?
Warranty & Replacement
Guaranteed
2
I have a warranty on my articles?
What is the warranty of my article?
Insurance
Get an insurance plan
0
General Terms & Conditions insurances
0
Cancel your insurance
3
How can I cancel my insurance?
Can I return an insured product?
I don't want my Backup Plan after all. Can I cancel it?
Reporting damage or theft
4
How does it work when I receive shop credit for my insured product?
What happens after I reported damage to my insured product?
What do I have to do when my insured product was stolen?
What do I have to do when my insured product was damaged?
Delivery and Pickup
Delivery and pickup options
6
Shipping costs
Wat zijn de mogelijkheden voor aflevering van mijn bestelling?
Can I pick up my order at Centimo?
Kan ik op een ander afleveradres laten bezorgen?
Leveren jullie ook in het buitenland?
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Delivery problems
7
Wat zijn de levertijden?
Kan ik zelf bepalen op welke dag mijn bestelling wordt bezorgd?
Wat moet ik doen als mijn bestelling te laat is?
I'm not satisfied about the delivery driver. Where can I file a complaint?
What do I have to do when I haven't received my order?
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Order, change, or cancel
3
How can I place an order?
How do I cancel my order?
How do I change my order?
Affiliate Program
test
5
Mag ik naast een banner ook direct linken naar producten op uw website?
Zit ik vast aan een contract?
Zit er echt geen spreekwoordelijk addertje onder het gras?
Komt elke website in aanmerking?
Is dit een uniek concept?
Hoe Werkt Het?
2
Hoe werkt het nu precies?
Hoe aan te melden als partner?
Wat is een Affiliate Program?
1
Wat is een affiliate program?
Products
Snow
2
Snow
DIY Snow
Absorbable flower dye
2
Absorbable
DIY Absorbable flower dye
Dip dye
1
Centi aqua deco
Flower glue
1
Flower glue
Glitter
2
How to apply glitter?
Glitter
Vase color
1
Vase color
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